Frequently asked questions

Yes. Every doctor is listed with their photo, qualifications, HPCSA number and price. Book directly with the one you want, or pick a time first and choose from whoever is free.

Yes — your confirmation email has a manage link where you can cancel or move your booking to another open time. If you cancel, refunds are only issued in limited circumstances (see our refund policy below).

Consults are for adults 18 and over. Bookings for children are not available yet.

Your confirmation email carries a secure video link and a calendar invite. At your booked time, open the link on any device with a camera — there is no app to install.

Yes, where clinically appropriate. Scripts, sick notes and referral letters are emailed to you after the consult. Some medicines legally require a physical examination and cannot be prescribed online.

Health Near Me is not an emergency service. If someone is seriously ill or injured, call 10177 (ambulance) or 112 from a cell phone immediately.

Securely online by card or instant EFT through Paystack when you book. Your booking confirms the moment payment goes through.

Each doctor sets their own price and you see it before you book — nothing is added at checkout. Consults currently start at R150.

After your consult you receive a detailed invoice with the doctor’s practice details, which you can submit to your medical aid. Whether they reimburse depends on your plan — check with your scheme.

Refunds are issued only in limited circumstances — a technical failure that prevented the consultation, a cancellation by the practitioner, or a duplicate payment. Once approved, a refund takes 7–10 business days to reflect, depending on your bank. See our terms for the full policy.