Frequently asked questions
Booking, consults, payments and refunds. If your question is not here, send us a message and we will answer it.
How do I book a consult?
Choose the type of consult you need, pick a day and time, and see which healthcare providers are free at that time. Enter your details, answer a few short questions, and pay.
Can I pick my own healthcare provider?
Yes. Once you pick a time you see every provider who is free at that time, with their photo, qualifications and starting price, and you choose who to see. If a provider has shared their personal booking link with you, you can also book directly from their profile.
Can I cancel or reschedule?
Yes. Your confirmation email links to your booking page, where you can cancel up to four hours before the consult, or email your healthcare provider to ask for another time. Cancelling more than 24 hours before your consult is free. Within 24 hours, or if you do not attend, a fixed fee of R200 applies. If your healthcare provider cancels, you are not charged.
Is there an age limit?
Consults are for adults 18 and over. Health Near Me does not take bookings for children.
How does the video consult work?
Your confirmation email carries a secure video link, and your provider's calendar sends you an invite. At your booked time, open the link on any device with a camera. There is no app to install.
Can the doctor prescribe medication or write a sick note?
Yes, where clinically appropriate. Some medicines legally require a physical examination and cannot be prescribed online.
What do I need for the consult?
A phone, tablet or computer with a camera, a stable internet connection, and a private space to talk. Have your ID document or passport with you, and any medication you take within reach.
What if I have an emergency?
Health Near Me is not an emergency service. If someone is seriously ill or injured, call 10177 (ambulance) or 112 from a cell phone immediately.
How do I pay?
Securely online by card or instant EFT through Paystack when you book. Your booking confirms the moment payment goes through.
What does a consult cost?
Each consult type has its own price. You see the exact price when you choose a consult type and a healthcare provider, before you pay. Nothing is added at checkout.
Can I claim from medical aid?
After your consult you get a medical invoice by email to submit to your medical aid for possible reimbursement. Reimbursement depends on your plan and is not guaranteed.
What is the refund policy?
- Payment is made in full at the time of booking.
- Cancellation more than 24 (twenty-four) hours before the scheduled consultation is free of charge.
- A single fixed fee (R200) applies to a cancellation made within 24 (twenty-four) hours of the scheduled consultation, or to a no-show (where the Patient does not attend).
- No fee is charged where the healthcare practitioner cancels the consultation.
- Once clinical services have commenced, no refund is due merely because the Patient did not receive the particular prescription, sick note, referral or other outcome requested. The fee is for the professional consultation, not for a guaranteed result.
- Refunds may additionally be issued for a technical failure that prevented the consultation, a cancellation by the practitioner, or a duplicate payment. Once approved and processed, refunds may take between 3 and 12 business days to reflect, depending on the payment provider and banking system.
- Refunds may be issued at the discretion and approval of the booked healthcare provider. Any refund request must be submitted directly to the healthcare provider with whom the consultation was booked.
Still have a question?
Ask us. Send a message and we will reply by email. If you have already booked, reply to your booking email and it reaches your healthcare provider.
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