When to see a GP online - and when to go in person

When to see a GP online - and when to go in person

• Health Near Me
• 12 Aug 2026

A video consult is not a lesser version of a GP visit — it is the right tool for some problems and the wrong one for others. Knowing the difference saves you time and money.

What works well over video

• Colds, flu, sinus and urinary tract infections
• Repeat scripts for stable, ongoing conditions
• Rashes and skin complaints you can show on camera
• Mental health — talk therapy needs no examination room
• Sick notes, referral letters and second opinions
• Going over blood test or imaging results

For these, video is often better than in person: no travel, no waiting room full of other people's germs, and appointments that fit around work.

When you should be seen in person

• Chest pain, shortness of breath, or anything that feels like an emergency — call 10177 or 112, do not book anything
• Injuries that may need stitches, X-rays or a physical examination
• Abdominal pain that is severe or getting worse
• Anything where the doctor needs to touch, listen or measure

When in doubt

Book the video consult. A registered doctor can assess your situation in a few minutes and tell you honestly whether it can be handled remotely or needs an in-person visit — and if they refer you on, you go armed with a professional opinion rather than a guess.