Some problems can be dealt with in an online consult. Others need a doctor to examine you in person.
What works well online
- Colds, flu, sinus and urinary tract infections
- Repeat scripts for stable, ongoing conditions
- Rashes and skin complaints you can show on camera
- Mental health, where talking it through needs no examination room
- Sick notes, referral letters and second opinions
- Going over blood test or imaging results
For these, an online consult saves you the trip and the time in a waiting room.
When you should be seen in person
- Chest pain, shortness of breath, or anything that feels like an emergency. Call 10177 or 112 and do not book anything.
- Injuries that may need stitches, X-rays or a physical examination
- Abdominal pain that is severe or getting worse
- Anything where the doctor needs to touch, listen or measure
When in doubt
If you are not sure, book an online consult.
